Frequently asked questions.

Untold Lifestyle is a boutique travel concierge, designing bespoke journeys and thoughtfully curated, in-depth itineraries grounded in local culture across the Mediterranean.

From complete travel planning to individual bookings, our services include:

  • Bespoke Itineraries: end-to-end travel planning, from destination selection to a detailed day-by-day journey
  • Hotels & Villas: standalone or as part of a complete itinerary
  • Yachts & Sailing: private charters, day trips and multi-day journeys
  • Private Aviation: helicopters and private jets
  • Flights: domestic and international travel arrangements
  • Transfers & Logistics: private drivers, airport and port transfers, and on-the-ground coordination
  • Experiences & Reservations: restaurants, beach clubs, activities and exclusive local experiences
  • Celebrations & Events: birthdays, proposals, anniversaries and private gatherings
  • Concierge Support: discreet assistance before and throughout your journey

Whether planning an entire journey or simply arranging one element of a trip, our service is tailored entirely around what you need.

We recommend booking at least 3-6 months in advance, especially for peak seasons, to ensure availability and the best experiences. However, our team is always up and ready for last-minute experiences.

We take an exclusive and personalized approach to creating each itinerary, working closely with you to understand your interests, preferences, personality and travel style.

Every traveler is unique, so we design a custom roadmap that aligns with your vision, lifestyle, and schedule to ensure a seamless and memorable journey.

  1. Inquiry & Initial Contact: Once you fill out our inquiry form, we reach out via email to schedule an introductory video call.
  2. Introductory Call: During the call, we discuss your travel needs, what you have in mind, any preferences, and any specific desires for the trip.
  3. Quote Proposal: After the introductory call, we send a detailed proposal outlining the different packages, services, and pricing.
  4. Package Selection: You review the proposal and select the package that best suits your needs.
  5. Deposit Payment: We issue an invoice for the deposit, payable via a secure payment link or bank transfer.
  6. Itinerary Creation: Once the deposit is received, our team will provide a timeline and begin crafting your personalized itinerary.
  7. Completion & Final Payment: Upon completion of the service, we send the final invoice for the remaining balance.
  8. Concierge Services: For packages that include our dedicated 24/7 concierge team, this service will be available before and during your stay.

Pricing is based on the duration of your stay, seasonality, and the number of travelers in your group. Additionally, costs are shaped by the exclusive experiences and personalized services you choose.

We prioritize full transparency in our pricing, allowing you to follow the costs throughout the duration of the planning.

We accept all major debit and credit cards, bank transfers, and secure payment links. Credit card payments are subject to a processing fee.

Our cancellation policy varies depending on the services booked. We provide clear terms in our agreements to ensure transparency.

We strive to accommodate changes due to unforeseen circumstances. Our local team is available to assist with rescheduling or alternative arrangements as needed.

In case of any issues, please reach out to your dedicated contact immediately, and we will work to resolve the situation promptly.

While not mandatory, we treat it as such. It is highly recommend that you get a travel insurance to protect against unforeseen circumstances, and we can assist you in finding suitable options.

The best thing you can do is fill in the inquiry form on the top right menu, if it’s about travel planning in Greece. For any other request, reach out via  [email protected] or through our online chatbox, or whatsapp contact via our Instagram page.